Legal
Privacy Policy
Last updated: April 28, 2026
Thunder Haul Moving & Junk Removal ("Thunder Haul," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services. Please read it carefully.
1. Information We Collect
We may collect the following categories of personal information:
Information You Provide Directly
- Contact Information: Name, phone number, email address, and service address.
- Service Details: Moving date, service type (local move, junk removal, etc.), and any notes or special instructions you provide via our quote form or by phone.
- Payment Information: Billing details processed securely through our payment processor. We do not store full card numbers.
- Communications: Records of your emails, texts, or calls with our team.
Information Collected Automatically
- Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages.
- Cookies & Tracking Technologies: See the Cookies section below.
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and fulfill your moving or junk removal service request.
- Send you quotes, confirmations, service reminders, and follow-up communications.
- Process payments and prevent fraudulent transactions.
- Respond to your inquiries, comments, or customer support requests.
- Improve our website, marketing, and service quality through analytics.
- Send you promotional offers, newsletters, or updates — only if you have opted in.
- Comply with applicable laws and legal obligations.
We do not sell your personal information. Ever.
3. SMS / Text Message Communications
A2P 10DLC Compliance Notice
Thunder Haul participates in the A2P (Application-to-Person) 10DLC messaging program. The following terms govern our SMS communications.
Consent
By providing your phone number and submitting a quote request or opting in to receive text messages, you consent to receive SMS messages from Thunder Haul at the number provided. Message frequency varies based on your service requests and communication preferences. Standard message and data rates from your carrier may apply.
Types of SMS Messages We Send
- Service confirmations and appointment reminders
- Quote follow-ups and scheduling updates
- Day-of crew status and ETA notifications
- Promotional offers (only with your explicit opt-in)
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any text message we send. After opting out, you will receive a single confirmation message and no further texts. To re-subscribe, text START to the same number.
Help
For help with SMS communications, reply HELP to any of our messages or contact us at janybekovazim0@gmail.com.
No Third-Party Sharing of SMS Data
Mobile opt-in data, phone numbers collected for SMS purposes, and message content are never shared with, sold to, or used by third parties for their own marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.
Typically, customer service records are retained for up to 3 years after your last interaction with us.
7. Your Privacy Rights
Depending on your state of residence, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to certain exceptions.
- Opt-Out of Marketing: Unsubscribe from promotional emails at any time using the unsubscribe link in those emails.
- Data Portability: Request your data in a portable, machine-readable format where technically feasible.
To exercise any of these rights, contact us at janybekovazim0@gmail.com. We will respond within 30 days.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.
9. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
© 2026 Thunder Haul Moving & Junk Removal. All rights reserved.